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1. Terms of Service

These terms apply to every visit and order on pragyaaa.com, operated by Pragya Readymade Center, [Pragya Ready Made Center Near Mittu baba], Mallawan, Hardoi, Uttar Pradesh ("we", "us"). By using the website or placing an order, you agree to these terms.

1.1 Who we are. pragyaaa.com is the online store of our physical shop. Every product listed is from our own shop stock. We do not sell products of any other seller.

1.2 Service area. We deliver only within approximately 10 km of our shop. Orders from addresses outside this area will not be accepted.

1.3 Product images. Our product photos are taken of the actual garment in our shop. The garment is then shown on an AI-generated model so you can see how it may look when worn. Fit, drape and colour on your body may differ slightly from the image. Colour may also look different depending on your phone or screen settings.

1.4 Prices. All prices are in Indian Rupees and are the same as our in-shop prices. Prices are fixed and not open to bargaining. The delivery charge is shown or told to you separately before you pay. We may change prices at any time, but the price confirmed on your order call will not change for that order.

1.5 Stock. Many products are available in limited quantity. If an item is sold out after you place an order, we will inform you on call and refund any advance paid for that item in full.

1.6 Discount codes. Discount and coupon codes are valid only for the period and conditions announced. One code per order unless stated otherwise. Codes have no cash value.

1.7 Bill. A proper bill is given with every order.

1.8 Right to refuse. We may refuse or cancel an order if the address is outside our delivery area, the details are false, or we suspect a fake or prank order. Any advance paid will be refunded in such cases.

1.9 Changes to these terms. We may update these terms from time to time. The version on this page at the time of your order applies to that order.

1.10 Governing law. These terms are governed by the laws of India. Any dispute is subject to the courts of Hardoi, Uttar Pradesh.

2. Payment & Order Confirmation Policy

Every order is confirmed on a phone call and requires only the delivery charge to be paid in advance by UPI. The full clothes payment is made on delivery (Pay on Delivery).

Select your products and fill in your name, phone number and full address.

Call the number shown on the screen. Our order team will confirm the product, size, colour, price, delivery charge and address with you on the call.

Pay the delivery charge by UPI to the number confirmed on the call. Your order is confirmed only after we receive this payment.

Pay the full clothes amount at delivery, in cash or by UPI.

Payment safety. We never ask for card details, CVV, OTP, bank passwords or app permissions. We never send random payment links. Before paying, check that the receiver name shown in your UPI app is [UPI registered name]. If it does not match, do not pay and call us first. Keep a screenshot of your payment as proof.

Payment deducted but order not confirmed. Send the payment screenshot on WhatsApp or call us. We check every payment manually. If a UPI transaction fails, the amount is usually returned to your account automatically by your bank.

No hidden charges. You pay only the product price shown on the website plus the delivery charge confirmed on the call. Using the website is free.

3. Shipping & Delivery Policy

We deliver ourselves, to your door, within about 10 km of our shop, usually on the same day.

3.1 Own delivery. We do not use any courier or third-party delivery company. Your order is packed and checked at our shop and delivered by our own delivery staff.

3.2 Delivery time. Orders confirmed by cut-off time, 6:00 PM are usually delivered the same day. Orders confirmed after that are delivered the next day. Delivery times are estimates. If there is a delay due to weather, traffic or stock, we will call you in advance.

3.3 Delivery charge. The delivery charge depends on the distance from our shop to your address and is told to you on the confirmation call. If you place more than one order on the same day to the same address, the delivery charge is taken only once and the orders are delivered together.

3.4 At delivery. Our delivery person will call before reaching you. Please keep the balance amount ready. If you are not available, we will call to fix a new time. If repeated attempts fail, the order may be cancelled under Section 4.

3.5 Address change. You can change the address before the order leaves our shop by calling or messaging us. Address changes after dispatch are possible only if the new address is in our delivery area and on the delivery route.

4. Cancellation, Exchange & Refund Policy

You can exchange a product within 5 days of delivery. Wrong, damaged or defective items are replaced free of charge.

4.1 Cancellation by you. You can cancel by call or WhatsApp before your order leaves our shop. The advance is refunded after deducting the delivery charge. Once the order is dispatched, or if you refuse it at the door, the order cannot be cancelled and the advance paid is [not refundable / refunded after deducting the delivery charge].

4.2 Exchange conditions. An item can be exchanged within 5 days of delivery if it is unused, unwashed, in original condition, with all tags and the bill.

4.3 How to exchange.

At our shop: bring the item and bill to our shop and pick another product. No extra charge.

From home: call or WhatsApp us. Our delivery person will collect the item and bring the new one. The delivery charge applies for home exchange.

4.4 Our mistake = free. If you receive a wrong item, wrong size, a missing piece from a set, or a damaged or defective product, tell us within [24/48] hours of delivery with photos on WhatsApp. We will replace or deliver the missing item at no cost to you.

4.5 Refunds. We offer exchange, not refund, for change of mind. A refund is given only if we cannot replace a wrong, damaged or defective item, or if we cancel your order. Refunds are made to the same UPI account within [5–7] working days.

4.6 Non-exchangeable items. [List if any, e.g. innerwear, sale items, altered or stitched items.]

4.7 Used or returned stock. A returned product is never sent to another customer as new.

5. Privacy Policy

We collect only your name, phone number and delivery address, and use them only to process and deliver your orders.

5.1 What we collect. Name, phone number, delivery address, order details and UPI payment reference. We do not collect or store card details, bank passwords or OTPs.

5.2 How we use it. To confirm your order on call, deliver it, handle exchanges, give you a bill and answer your queries. With your consent, we may also send you offers on WhatsApp or SMS. You can stop these anytime by replying STOP or telling us.

5.3 Who sees it. Only our own order and delivery team. We do not sell, rent or share your details with any other company, except where required by law. Our website runs on Shopify, which stores order data securely on our behalf.

5.4 Cookies. The website uses basic cookies to keep your cart working and to understand website usage.

5.5 Your rights. You can ask us to correct or delete your details anytime by calling or messaging us. Order records needed for billing and tax may be kept as required by law.

6. Eligibility & Account Responsibility

By placing an order on pragyaaa.com, you confirm that you are at least 18 years of age, or that you are ordering with the knowledge and consent of a parent or legal guardian who accepts full responsibility for that order. You confirm that the name, phone number, address and other details you provide to us are true, current and accurate. We reserve the right to refuse, delay or cancel any order where the information provided appears false, incomplete, or cannot be verified on our confirmation call.

7. Customer & Delivery Conduct Policy

We treat every customer with respect, and we expect the same respect in return for our staff.

7.1 Respectful behaviour. Abusive, threatening or obscene language, or inappropriate behaviour of any kind towards our delivery staff, our order-confirmation team, or any other representative of Pragya Readymade Center — whether on a call, on WhatsApp, or in person — is not acceptable. We reserve the right to cancel the order in question and to refuse service on any future order from that customer, at our sole discretion. Where there is a genuine threat to the safety of our staff, we reserve the right to report the matter to the local police.

7.2 Fake or malicious orders. Placing repeated fake or prank orders, or knowingly giving a false address or false details to disrupt our delivery process, is misuse of our service. We reserve the right to permanently refuse service to that phone number or customer.

7.3 Feedback and reviews. A customer's honest opinion, complaint or negative review about our products or service is always welcome and is never restricted by these terms — it helps us improve. This clause applies only to conduct towards our staff and to knowingly false or defamatory statements made about our business, which are addressed separately below, and not to genuine feedback of any kind.

8. Intellectual Property

All content on pragyaaa.com — including product photographs, AI-generated model images, product descriptions, the Pragya Readymade Center name and logo, and the design and layout of the website — belongs to Pragya Readymade Center and is protected under applicable copyright and trademark law. You may view and share this content for personal, non-commercial use only. Copying, downloading, republishing or using this content for any commercial purpose without our prior written permission is not permitted.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or connected with an order — including a defective product, a delayed delivery, or any other issue — is limited to the value of that order. We are not liable for any indirect or consequential loss, including loss of time, inconvenience, or a missed occasion or event, arising from any delay, error or issue with an order. Nothing in this section limits any right you have under Indian consumer protection law that cannot lawfully be excluded.

10. Indemnification

You agree to indemnify and hold Pragya Readymade Center, its owner and its staff harmless from any claim, loss, liability or expense, including reasonable legal costs, arising out of your breach of these terms, your misuse of the website, or your provision of false, incomplete or inaccurate information, including an incorrect delivery address.

11. Force Majeure

We are not responsible for any delay, failure or inability to deliver an order caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, riots, strikes, government-ordered lockdowns or curfews, local bandh, road closures, fire, or any other similar event. Where such an event affects your order, we will inform you of the delay and the revised timeline as soon as we are able to.

12. Third-Party Services Disclaimer

Our website is built and hosted on the Shopify platform, and payments are made through UPI using third-party payment applications and banking networks. We are not responsible for any outage, error, delay or security issue originating from Shopify, a UPI application, your bank, or any other third-party service that is beyond our direct control. Where such an issue affects your order, we will work with you in good faith, once informed, to resolve it.

13. Severability, Waiver & Entire Agreement

If any clause of these Terms & Policies is found by a competent court or authority to be invalid or unenforceable, that clause will be modified to the minimum extent necessary to make it enforceable, and all remaining clauses will continue in full force. Our not enforcing any right or clause in these terms at a given time does not mean we give up that right for the future. These Terms & Policies, together with the order details confirmed on our confirmation call, form the entire agreement between you and Pragya Readymade Center for that order.

14. Contact & Grievance Officer

For any order, payment, exchange or complaint, call or WhatsApp one fixed number and talk to a real person.

Business name: Pragya Readymade Center

Shop address: [Pragya Ready Made Center Near Mittu baba], Mallawan, Hardoi, Uttar Pradesh – [241303]

Phone / WhatsApp: 7068470187, 9198372011

Email: pragyaaa@gmail.com

Support hours: 09:00 AM – 9:00 PM, all days

GSTIN: [09ANZPV4708J1ZY]

Grievance Officer: Nikhil Verma, 7068470187, pragyaaa@gmail.com

We acknowledge every complaint within 48 hours and try to resolve it as early as possible, and in all cases within one month. You can also visit our shop in person to raise any issue.